|
Important Information About Fraudulent Emails Scams
Some of our customers have received emails that appear to
be from Coconut Grove Bank, but were actually sent by imposters.
These emails generally ask recipients to verify or update
certain information regarding their Coconut Grove Bank account,
such as their account number, credit card number, Social Security
Number, mother's maiden name or other sensitive information.
These emails often tell customers that if they fail to update
or verify their information, their accounts will be closed.
These emails are not authorized by Coconut Grove Bank and
are fraudulent. The email may include a link to a Web page
and will often look like legitimate Coconut Grove Bank communications.
You should never respond to these emails or click on the links
in these emails. By clicking on the links in the emails or
including personal or account information in the email, money
from your accounts can be withdrawn.
It is important to remember that you should NOT reply to these
emails asking for sensitive personal or account information
or click on any of the links included in the emails - even
if they look like they are from Coconut Grove Bank.
Coconut Grove Bank does not verify or update confidential
customer information through email.
How to Protect Yourself From Email Scams
- Never share you password or PINs with anyone
- Never write your password down where they could be easily
found by others
- When creating passwords, do not use information that could
be easily linked to you (date of birth, phone number, or the
names of pets or hobbies).
- Change your password often
- If you share your Coconut Grove Bank passwords with any one,
we have to assume that you have authorized that party to access
your accounts.
- Coconut Grove Bank recommends that you change your password
every 30 days.
To learn more about email scams and what you can do to protect
yourself online, the FCT has detailed information on its web
site at www.ftc.gov/opa/2004/03/phishing.htm or www.ftc.gov/idtheft to learn how to minimize your risk of damage from identity
theft.
If you believe you have been scammed, you can file a complaint
at www.ftc.gov |
