1. What is imaging?
2. How will I balance my account without my checks?
3. What if I need a canceled check for proof of payment?
4. Why are you providing check imaging statements?
5. How can I make sure my imaged copies are legible?
6. How do I read imaged checks?
7. What if I want the back of my checks printed or need proof of payment?
8. What happens to my original?

1. What is imaging?
Imaging is a state-of-art service that captures "pictures" of your checks and reproduces them on a laser printer in an easy-to-use statement. Your statements will be 3-hole punched to fit in a binder provided at no charge to Coconut Grove Bank customers.

2. How will I balance my account without my checks?
It is easier than ever. Your statement will have a first page very similar to the one you receive now, with a recap of the month's activity and balances. Each check image will appear on the following pages in numerical order.

3. What if I need a canceled check for proof of payment?
Check images are accepted by the IRS and by merchants as proof of payment. In most cases, your statement will be acceptable. In fact, with your checks in numerical order and conveniently stored in your Coconut Grove Bank three- ring binder, it should be a simple task to find the canceled check you need. If you need a copy of a check image you have not yet received, you can call us and request a copy by check number and we will send it to you by fax, mail, or email.

4. Why are you providing check imaging statements?
For two very important reasons. First of all, this should make balancing your checkbook and keeping files much easier for you. No more sorting and storing of bulky, loose checks. Also, it helps keep our costs down, which means we can keep our fees as low as possible.

5. How can I make sure my imaged copies are legible?
Your imaged copies will be clearer if you use black or blue ink. Some check designs may not image as clearly as others. If you are having a problem just ask us and we will assist you in selecting an "image friendly" check design that will work better.

6. How do I read imaged checks?
Below each check image, in larger print, is the check number, check amount, and date it was posted to your account, providing ease in balancing your statement and reference information.

7. What if I want the back of my checks printed or need proof of payment?
We can print the back of the check evidencing the endorsement upon your request. As stated above, the imaged check is as valid as the original check.

8. What happens to my original?
The original checks are destroyed after 45 days. Your imaged check will be available for many years.